NATO Member Price: $60 per videocassette or $450 for the complete set of nine.
DVDs: $25.00 per DVD
$175.00 Complete set
More than 10 sets ($150.00)
More than 10 individual titles($20.00)
Members order here.
Tapes Non-Member Price: $90
per videocassette or $650 for the complete set of nine.
DVDS Non-Member Price: $45.00 DVD or $375.00 for a complete set of nine.
discounts for orders of 10 or more cassettes
or sets; 20% discount off orders of 50 or more cassettes.
DVD Quantity Discounts: More than 10 sets ($350.00 per set)
More than 10 individual titles($40.00 per title)
The NATO Training Tapes Series: "It Starts With YOU!" stresses the importance of superior customer service and employee training. The nine tapes in the series are:
ORIENTATION: IT'S IN YOUR HANDS
Outlines basic functions of the movie theatre and explains what each job does and how functions interact.
OFFICE: FIRST IMPRESSION
Demonstrates that the box office attendant, the first theatre employee the customer meets, plays a key role in creating the first impression. The video underscores accuracy, knowledge of showtimes and accommodations, proper ratings enforcement, and keeping a clean, safe, well-organized box office.
THE USHER: YOU'RE THE HOST
Illustrates the role of the usher as the host (taking tickets and greeting customers), maintaining auditoriums and lobbies in good order, crowd control and safety.
CONCESSIONS: THE DIFFERENCE IS YOU
Shows how organized teamwork is the key to providing fast, accurate and friendly service. It also offers tips on how to effectively sell concession items and a primer on maintaining inventory.
PRESENTATION: PRESENTATION IS EVERYTHING
Designed to benefit both new and experienced booth operators. Day-to-day operations are surveyed; proper film handling techniques are demonstrated. The video includes a comprehensive trouble-shooting section.
AND SECURITY: ACCIDENT AND INCIDENT
Contains important safety tips on how to keep a theatre secure and safe by taking precautions and preventing accidents before they happen. Highlights include instruction on how to prevent crime and what to do if an emergency occurs.
SERVING PATRONS WITH SPECIAL NEEDS
Provides service suggestions when assisting patrons regardless of appearance or impairment. Provides practical service accommodations to comply with the Americans with Disabilities Act.
SEXUAL HARASSMENT: DON'T CROSS THE LINE
Advises employees what is and is not
appropriate behavior in the workplace. Explains how to determine a problem exists and how to file a complaint.
SANITATION AND FOOD HANDLING: IT'S GERM WARFARE
Instructs employees on the proper methods of food handling and preparation. Explains proper theatre and equipment sanitation andcleaning methods.
All nine tapes are also available in Spanish-language versions.